Provider Relations consulting includes the development and implementation, of a comprehensive physician/corporate relations, conflict management and resolution, product line assessments, and market utilization reporting. This core group of liaisons interfaces with physicians, office staff members, facilities, and potential providers. They proactively provide education, address issues, and facilitate positive conflict resolution for improved patient and client satisfaction.
Key services include:
- Serving as a customer resource for product and service inquiries, and promoting proactive response and resolution to customer issues
- Managing a provider database for the client market
- Interfacing with physician offices and acting as corporate liaison
- Creating and implementing customer reviews to determine satisfaction, market potential, and service quality